Anti-social behaviour

When reporting ASB, you should include:

• What happened – describe the behaviour as clearly as possible, please keep to fact and not opinion
• When it happened – include dates, times and how often it occurs
• Where it happened – for example, inside a property, outside in the immediate vicinity, or in a communal shared area
• Who was affected – how the behaviour has impacted you or others who live or visit your home 
• Any evidence – such as diary notes, photos, videos, or police reference numbers

You don’t need to investigate or prove anything yourself. Just tell us what you’ve experienced and how it’s affecting you – we’ll take it from there.

In case of crime, emergency or immediate danger, always call 999.

There are some behaviours which can be inconvenient or irritating, but that doesn't mean they're classed as ASB. In these cases, we'd expect customers to try and resolve issues themselves.

• Avoid confrontation when emotions are running high
• Be polite, explain how the issue is impacting you
• Tell your neighbour if you have ideas on how to solve the issue
• If differences involve children, approach the school for advice

And ask yourself whether the behaviour itself is unreasonable. For example, children playing could be noisy from time to time, but it's important for children to be free to learn and play outside.

This is a structured conversation to resolve a dispute, helped by a neutral third party. The goal is to reduce conflict and agree on practical solutions. It's proven to be successful in resolving long term disputes, by taking the heat out of different viewpoints.

While it won't always be the right course of action, we know it's especially useful in cases such as excessive noise, or disagreements on acitivities in communal areas.

We understand you might be hesitant, but all our officers are trained and will allocate someone independent to take part. It's not always necessary for meeting to happen face-to-face, and we can organise shuttle mediation too.