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Read our Customer Annual Report

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See our Tenant Satisfaction Measures (TSMs) here

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Visit our INfluencer Hub to help shape our services

Neighbourhood Champions

We're looking for Neighbourhood Champions

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We’re Newtide

We provide homes and create sustainable communities. The work we do matters because the lives we help matter.

We exist to give our tenants an affordable home and often a new beginning. It’s what we’re all about. Our people are trusted to try new things and solve problems – they are passionate about our service, because they’ve created it.

And as part of Flagship Group - we don’t just want to make a difference to our tenants and their communities – we want to solve the housing crisis too.

Our service standard commitment

We want you to have the best experience possible, so we have developed a range of service standards to reflect the level of service you can expect from us.

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Support and wellbeing

We want you to have the right advice and support on hand, whenever you need it. We’ve put together a list of resources that you might find helpful, whether you need help now or simply want to know what’s available to you as a Newtide tenant.

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Find a new home

Whether you’re looking to buy your home, swap with another tenant, step onto the property ladder or move into private rent – we can help you.

Helpful resources

Sometimes, when it comes to keeping your home in tip-top condition, you might need a helping hand. Working in partnership with Flagship Services, we’ve put together a library of how-to guides, useful tips and practical advice for maintaining your home, inside and out.

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