We’re Newtide
We provide homes and create sustainable communities. The work we do matters because the lives we help matter.
We exist to give our customers an affordable home and often a new beginning. It’s what we’re all about. Our people are trusted to try new things and solve problems – they are passionate about our service, because they’ve created it.
And as part of Flagship, a subsidiary of Bromford Flagship LiveWest - we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.
Our service standard commitment
We want you to have the best experience possible, so we have developed a range of service standards to reflect the level of service you can expect from us.
Support and wellbeing
We want you to have the right advice and support on hand, whenever you need it. We’ve put together a list of resources that you might find helpful, whether you need help now or simply want to know what’s available to you as a Newtide customer.
Find a new home
Whether you’re looking to buy your home, swap with another customer, step onto the property ladder or move into private rent – we can help you.
Helpful resources
Sometimes, when it comes to keeping your home in tip-top condition, you might need a helping hand. Working in partnership with Flagship Services, we’ve put together a library of how-to guides, useful tips and practical advice for maintaining your home, inside and out.
Latest news
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09/06/2026
Bringing our heating services in-house
Since 2017, Gasway has provided heating services and repairs for our customers, alongside its own commercial work. From 15 June, we’ll be bringing these services in-house, with Flagship Services taking care of your heating services and repairs.
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14/05/2026
Simple ways to improve your mental wellbeing
In today’s busy world, it’s easy to put pressure on ourselves to keep going — balancing work, family, responsibilities, and everyday life. But taking care of your mental health is just as important as taking care of your physical health.
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14/04/2026
What is a Switchee smart thermostat?
If you’ve got a device in your home and have forgotten how to use it, or have just moved into a new home and you’re not sure what Switchee does, read on to find out the things you need to know about your smart thermostat.
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19/03/2026
Using mediation to resolve anti-social behaviour
Maintaining safe and respectful communities is a core priority. While formal enforcement action can sometimes be necessary, many disputes between neighbours can be resolved earlier and more constructively through mediation.
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19/03/2026
Flagship goes glyphosate-free in trial bid to boost biodiversity
A housing association is turning over a new leaf by trialling a chemical-free approach to weed management across its estates.
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02/02/2026
Affordable housing boost for Suffolk village as council backs plans
Plans to replace two sets of under-used underused garages with homes for six families have been given the green light.
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