Your safety and wellbeing

Reliable advice and support, whenever you need it

We’ve put together a list of useful links that you might find helpful, whether you need help now or simply want to know what’s available to you as a Newtide tenant. Remember, your County Council website will also be able to provide more information on safeguarding concerns.

If we can’t help you, we can point you in the right direction.

If you or someone else is at immediate risk of harm, call 999

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Scam calls and visits

When you’re speaking with someone about your home, tenancy or rent, you want to be sure your details are being treated privately and respectfully. Unfortunately, sometimes you might receive a call from someone who is fraudulently asking for your information – a scam call.

When you get a call from Newtide we’ll always tell you our name and where we’re calling from. Then, we’ll ask you a security question to confirm who you are.

When we visit you at home, we’ll always provide ID when on arrival – there's even a number on the back that you can call to verify our identity.

If a different company is working on our behalf we’ll either send you a letter to confirm this or ask the representative to have a letter with them to show you when they arrive at your home.

If something seems suspicious, such as the person not being able to give a clear reason for the call or visit, or they ask for information that you know Victory already know, hang up the phone or close the door and contact us directly.


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