About us
We’re Newtide
We provide homes and create sustainable communities. The work we do matters because the lives we help matter.
We exist to give our customers an affordable home, and often, a new beginning. It’s what we’re all about. Our people are trusted to try new things and solve problems – they are passionate about our service, because they’ve created it.
And as part of Flagship, a subsidiary of Bromford Flagship, we don’t just want to make a difference to our customers and their communities. We want to solve the housing crisis too.
2024-25 Customer Report
In our first customer report since our merger with Bromford, we dive into some figures from across the organisation and reflect on our progress over the year. There’s always more work to be done, but we’re heading in the right direction and always have customers at the heart of everything we do.
Our Board
Our Board of Directors is made up of Non-Executive Directors, along with our Chief Executive, Chief Finance Officer and Chief Operating Officer. The Board has overall responsibility for setting strategic priorities and monitoring performance against them.
Working for us
Our people help us to solve the housing crisis – that’s why we'll always support, invest, and empower them. There are lots of job opportunities available with us – from HR advisers and IT support, to electricians and housing officers. With so much to choose from, we're sure we can help you find a job that's right for you. Head over to our Flagship Housing website and take the first step towards your new career today.
Our commitment
We want you to have the best experience possible, so we have developed a range of service standards to reflect the level of service you can expect from us.
Policies and documents
Our policies and documents guide us in delivering services to our customers.
Our Accreditations
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Latest News
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11/06/2026
Using data to provide fair services for all our customers
We're committed to providing fair, accessible and inclusive services for everyone in our homes. To do that well, we need to understand who our customers really are and whether they face barriers that others don’t.
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09/06/2026
Bringing our heating services in-house
Since 2017, Gasway has provided heating services and repairs for our customers, alongside its own commercial work. From 15 June, we’ll be bringing these services in-house, with Flagship Services taking care of your heating services and repairs.
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14/05/2026
Simple ways to improve your mental wellbeing
In today’s busy world, it’s easy to put pressure on ourselves to keep going — balancing work, family, responsibilities, and everyday life. But taking care of your mental health is just as important as taking care of your physical health.
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14/04/2026
What is a Switchee smart thermostat?
If you’ve got a device in your home and have forgotten how to use it, or have just moved into a new home and you’re not sure what Switchee does, read on to find out the things you need to know about your smart thermostat.
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19/03/2026
Using mediation to resolve anti-social behaviour
Maintaining safe and respectful communities is a core priority. While formal enforcement action can sometimes be necessary, many disputes between neighbours can be resolved earlier and more constructively through mediation.
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19/03/2026
Flagship goes glyphosate-free in trial bid to boost biodiversity
A housing association is turning over a new leaf by trialling a chemical-free approach to weed management across its estates.
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