My rent
Direct Debits
Paying your rent by Direct Debit is the preferred method because it provides a simple, stress-free way to ensure payments are made automatically. You can set your Direct Debit up to pay on any day in any frequency. To setup a Direct Debit or amend an existing Direct Debit please call us on 0808 168 4555.
Paying your rent in advance
Our tenancy agreement states that you are required to pay the rent for your home in advance. It means you’re less likely to fall into rent debt, as it means you have a buffer should your circumstances change, like returning to work or moving home, or if you run into difficulty paying your rent in future. That’s why we think the best way to pay for your home is in advance and by Direct Debit – that way, it’s always taken care of.
We’d love to talk to you about paying in advance and how we can help you get there, even if you have a rent debt on your account. If you’re interested to know more, please get in touch.
If you need help with your rent
We know life isn’t always straight forward, so if you are experiencing difficulties paying your rent, please let us know as soon as you can – we're here to help. In the meantime, head to our money management page for tips and advice on how to keep your money flowing.
We have some useful tools that may help you manage your rent.
Universal credit migration
Have you had a letter telling you to claim UC?
If you’ve had a migration notice you need to claim universal credit by the deadline on the letter, if you do not claim by this date your benefit money will stop and it cannot be backdated.
Please contact us if you need help with this.
Service charges explained
If the amount you pay for your home includes a service charge, your 2025/26 rent letter will let you know how much it is and which charges you’re paying. Here, we explain in more detail how we use the money we receive in service charges. Don’t worry, they won’t all be applicable to you! Only the ones in your letter.
Rent free weeks
If you're eligible, you'll have four rent-free weeks:
7 April 2025
22 December 2025
29 December 2025
30 March 2026
If you have a debt on your rent account, you'll need to continue paying through these weeks, to help reduce the amount owed.
Related news
View All
16/05/2025
Enjoy the sunshine with these summer fire safety tips
Summer; it's the season of sunshine, barbecues and lazy days by the beach. It’s a time of year that should be enjoyed by all but it's important to keep fire safety in mind.
Read More
14/05/2025
Flagship’s meadow mission gains ground across the east
Dozens more wildflower meadows will sprout this summer in a housing provider’s mission to create more than 1,000 across the east of England.
Read More
25/03/2025
ASB in your community
Some actions, whether intentional or not, can make others feel unsafe or cause unnecessary disturbances. Let’s all do our part to ensure that our neighbourhoods remain welcoming for everyone.
Read More
17/03/2025
How to reduce mould in your kitchen and bathroom
Any activities that create steam, like cooking on the hob or using the shower, put excess moisture in the air – that’s where problems can begin. However, there are things we can all do to help minimise damp and mould in our homes.
Read More
10/03/2025
Top tips to keep you and your family fire safe
From testing your smoke alarms regularly and keeping escape routes clear, to having an evacuation plan in mind, there are many ways we can stay fire safe at home.
Read More
04/03/2025
First people move into new Suffolk housing development
Residents have started to move into Picture House Green, a new 74-home development in the village of Leiston.
Read More