Log a repair submitted successfully
Thank you
We've received your repair request successfully, so what's next?
If your repair is an emergency, you need to call us using the button below. We'll attend to any emergency repairs in 24hrs but if it's not an emergency, we'll aim to attend to your repair within 28 days.
We might need to discuss your repair with you before we can book you an appointment, and we'll get in touch if we have any questions. But don't worry - we'll work with you to get your appointment booked in as quickly as possible.
If you'd like to discuss your repair, just get in contact with us.
New-build repairs
If you home is less than 12 months old the responsibility of carrying out repairs is with the house builder.
Next steps: we will check the information you have provided to ensure we have all we need and then forward on to the house builder. They will be in touch with you to arrange an appointment. If we need more information from you we will be in touch.
Is your repair an emergency?
If you are experiencing an issue which is causing significant damage or a health and safety risk to you and your home please call us on 0808 168 4555 so we can organise an emergency repair for you.
Reporting damp and mould to us
It's really important you report any signs of damp and mould throughout your property to us. Find out more information on our damp and mould page including what to look out for and how to try and prevent it.