Join our Customer Committee - we’ve saved you a place

Customer committee board

As a Customer Committee Member you’ll be one of eight tenants/shared owners that will come together and share knowledge, passion and experience to enhance our ability to deliver the best services to our customers.

We’re committed to creating a committee that reflects the diversity of our communities, and aim to attract the best people and embrace diversity of age, disability status, race, sexual orientation, sex, gender identity/expression, religion, and belief.

The part you'll play:

  • Influence decisions that are right for all our tenants, customers, and their communities.
  • Work together with Flagship to ensure the voice of the customer is heard.
  • Help Flagship learn from experience to improve services.
  • Influence and customer-related strategies, policies, and services.
  • Monitor the customer experience in relation to the Regulator of Social Housing’s consumer standards.
  • Oversee delivery against the Housing Ombudsman’s Complaints Handling Code.

Who we are looking for:

  • Good communicators who contribute to discussions, express views clearly, and offer constructive challenge.
  • Individuals committed to ensuring the customer voice influences decision making and is representative of our communities.
  • People who demonstrate commitment to equality, diversity, and inclusion, respecting attitudes, traditions, and beliefs of others.
  • IT literate with experience of using and interpreting facts and data to drive improvements.
  • Individuals committed to the vision and values of Flagship, ideally with an understanding and appreciation of a regulated environment.
  • Individuals who demonstrate the ability to work alongside others in a respectful manner and conduct themselves with integrity, honesty, and maintain confidentiality.


  • Attend no less than four meetings a year, either in our Norwich office or for those further afield, there is the option to dial in and join meetings remotely.
  • Dedicate one day each month to the committee (reading/training)


  • £5,653 per year (paid monthly), plus reimbursement of reasonable expenses.

If this sounds like you, we’d love to hear from you. Join us and help ensure everyone’s voice is heard!

To hear from our Chief Operating Officer David Armstrong watch the video below: