Providing homes and creating sustainable communities

Responding to a water leak

Responding to a water leak

A burst or leaking pipe can be a real nuisance and cause a lot of damage to your home. You might notice it as soon as it happens, but some leaks only produce a trickle of water and it can take a long time for you to notice it.

If you suspect water is leaking in your home, acting quickly can make all the difference and minimise the damage to your home. Here's what we recommend you do if you notice a water leak.

Image of woman fixing a water leak

Turn off the water supply

Find and turn off the main stop cock, by turning it clockwise. It's usually in the cupboard under your kitchen sink or where the service pipe comes into your home.

Drain the cold water system

Turn on all the cold taps in your home to direct the water away from the leak.

Turn off the water heating systems

Switch off your central heating, immersion heater and any other water heating systems. Then turn on the hot taps to drain the system.

Turn off the electrics

Switch off the electricity supply straight away at your fuse box and the wall sockets. Don't touch any wet electrical fittings such as lights, sockets or appliances!

If you're worried, call us

If water has been leaking for a while, it may have damaged your ceiling plaster. Get in touch and we will do everything we can to sort out the problem and send somebody over to put things right! You can speak with us via Live Chat, or give us a call.

White water droplets icon